We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Beauty by Shanna purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

• Returns must be made within 10 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.

Only items purchased on www.beautybyshanna.com.au may be accepted for a return. Items purchased from beautybyshanna.com.au cannot be returned or exchanged at retailers that sell Beauty By Shanna products.

Please contact customer service with any questions by email at [email protected] or by phone at +61 406-505-786

Please Note: Empty containers cannot be accepted for refund.

DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 10 days for a replacement. Items will not be replaced after 10 days. Please contact customer service at [email protected] or by phone at +61 406-505-786 and we will respond with the appropriate return and/or exchange instructions.