When will my order dispatch?

All orders are dispatched from our Warehouse within 1-2 business days, excluding Public Holidays. Tracking information will be sent via email & SMS on the day that orders are shipped out. Once orders are shipped, they are not able to be changed, added to or cancelled.

How do I track my order

Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details.

What delivery service do we use?

We ship Australian orders with Australia Post. International orders are shipped with Australia Post.

What if you incorrectly put in a shipping address?

It is the customer’s responsibility to provide the correct shipping address. If this is incorrectly provided, please contact us immediately at shop.beautybyshanna@gmail.com so we can try and rectify. We do not offer reimbursement should the parcel become delayed, returned to sender or lost so please be careful when entering your details.

What is Authority to Leave (ATL)?

To minimise the risk of contracting COVID-19, all deliveries will no longer require a signature and will be left in a safe place should there be one at your address.

What if my products are lost or damaged?

If your order is lost or damaged in transit, please contact our customer service team immediately at shop.beautybyshanna@gmail.com and we will be happy to assist.